Frequent questions

It depends on the rate you selected when making your booking.

• With the flexible rate, you can cancel free of charge up until 3:00 p.m., 48 hours before arrival. If you cancel after this time, you will be charged for the first night.
• With the non-refundable rate, no free cancellations or changes are permitted.

In the event of a no-show or early departure, you may be charged for the first night.

If you made your booking through platforms such as Booking.com, Expedia, or others, you should check that platform's cancellation policy directly, as these policies may vary.

Check availability and the terms and conditions of our rates under "Book a stay".

You'll always get the best available rate when you book directly on our official website. The best offers and discounts will automatically be displayed during the booking process.

You can also get an additional 12% off by using the promo code WEARC when booking.

Yes, we have the WEARC Club, which is our loyalty program for guests who book directly through our official website. Membership is free and offers exclusive benefits, such as:

• Up to 10% off your booking.
• The best rate guaranteed on the official website.
• The option to change the dates of non-refundable bookings.
• Free room upgrade and early check-in (subject to availability).

Yes, we offer discounts of up to 15% for long stays, so you can enjoy more days in the heart of Barcelona at the best price.

Yes, we offer special group rates with fixed prices tailored to each request.

To make a group reservation, please contact the hotel directly by email. We will review your request and provide the best offer based on your dates and the number of rooms needed.

Check-in at Hotel Arc La Rambla begins at 3:00 p.m., and check-out must be completed by 12:00 p.m.

Yes, we have a 24-hour front desk, so you can check in, get assistance, or ask any questions at any time of the day or night.

Our team is also happy to help you with tourist information, recommendations, and activity reservations during your stay in Barcelona.

Yes, we have lockers available for storing luggage both before check-in and after check-out.

There is a €2 fee per use. It’s a convenient way to make the most of your time in Barcelona without worrying about your bags.

Yes. When checking in at Hotel Arc La Rambla, you must present a credit card as a guarantee.

If you do not have a credit card, a deposit of €100 will be required, which will be refunded at the end of your stay provided there are no additional charges or damage to the room.

Please see our booking terms and conditions for more information.

Yes. We have three rooms adapted for guests with limited mobility.

These rooms feature accessible bathrooms, wider doorways, and spaces designed to facilitate mobility, ensuring a more comfortable stay.

We recommend requesting this type of room when making your reservation to guarantee its availability.

Yes. The hotel has wheelchair-accessible entrances, allowing guests to enter and move around the main areas of the hotel with ease.

In addition, the hotel offers rooms adapted for guests with limited mobility. We recommend that you mention this when making your reservation so that we can provide you with the most suitable option.

We do not have rooms specifically designed for guests with allergies. However, all our rooms are non-smoking and are cleaned daily, ensuring high standards of hygiene and comfort for our guests.

If you have any allergies or special needs, we recommend mentioning them when making your reservation or contacting the hotel directly.

Yes. All our hotel rooms are equipped with complimentary safes, so you can store your valuables with complete peace of mind.

You’ll also find an instruction manual and a QR code in your room that will direct you to a video tutorial with simple steps on how to use it.

Yes, some rooms have a balcony or terrace, depending on the room type.

• Double rooms with views of La Rambla feature a French balcony and views of Barcelona’s famous Rambla.
• Double rooms with a terrace have a private terrace where you can enjoy the outdoors.
• In addition, Room 509 offers a large 60m2 private terrace, ideal for a more special stay.

We recommend checking the availability of each room type when making your reservation.

The hotel rooms do not come standard with a coffee maker or coffee and tea service.

However, you can request an electric kettle from the front desk to make hot drinks in your room, subject to availability.

The hotel rooms do not have USB chargers. However, they are available in our apartments, which offer additional amenities for your comfort.

You can find more information about them here:

• Rambla Apartment
• Colón Apartment

If you need adapters or chargers, please ask the front desk for assistance.

Our hotel rooms include various amenities, such as Wi-Fi and a TV, to ensure a comfortable stay in the center of Barcelona.

We do not have king-size beds. Our double beds are a maximum of 1.60 m wide.

If you have a preference regarding the type of bed (double or twin), we recommend that you specify this when making your reservation or contact the hotel. Our team will do its best to accommodate your request, subject to availability.

The rooms are equipped with standard European outlets. If you need an adapter for a different type of outlet, you can request one from the front desk. We have adapters available for guests, but they are subject to availability.

No. Hotel Arc La Rambla is a smoke-free hotel, so smoking is not permitted in the guest rooms or in any indoor areas of the hotel.

We appreciate your cooperation in helping us maintain a comfortable and healthy environment for all our guests.

Yes. We offer a laundry service at the hotel through an outside provider.

Simply ask at the front desk, and we’ll take care of everything so you can have your clothes back as soon as possible during your stay.

Yes, you can receive packages or mail during your stay.

To ensure proper handling, we recommend notifying the hotel in advance and clearly providing your name and reservation dates.

Yes, we offer free printing and photocopying services to our guests.

You can request these services at the front desk for occasional use only.

Yes, we provide daily newspapers for our guests at the hotel. This includes copies of the Spanish-language newspaper La Vanguardia.

Yes, we have an agreement with CEM Colom, a gym located near the hotel.

Our guests are welcome to use all of its facilities. If you are interested, just ask at the front desk for help making a reservation.

Yes. Our team can assist you with your luggage upon arrival and throughout your stay.

If you need assistance, please ask the front desk. We’ll be happy to help.

Yes, you can request additional services to make your stay in Barcelona more comfortable.

These include a breakfast buffet, gym access, luggage storage, tour information and booking, a taxi service, and a car rental service. The hotel also features a sundeck, Wi-Fi, and a reading area.

You can also add extras to your reservation, such as a bottle of cava or wine, a box of chocolates, a fruit basket, or flowers in your room—perfect for special occasions!

Yes, you can request a room change during your stay, subject to availability.

If you need to, simply ask at the front desk, and our team will do everything possible to provide you with a suitable alternative.

Yes, you can ask at the front desk for fans, space heaters, or irons to use in your room.

These items are subject to availability, so it is best to request them as soon as you need them during your stay.

Breakfast is not automatically included in the reservation and is offered as an additional service.

We offer an all-you-can-eat breakfast buffet for €16 per person. If you book a three-night promotional stay, the price is €14 per person.

Children up to six years old eat for free. Children ages 7 to 12 pay €8.

Please note that breakfast is not included on the day of arrival, as check-in begins at 3:00 p.m., and breakfast is served in the morning.

You can add breakfast during the booking process or request it at the front desk during your stay.

We do not have a restaurant and do not serve lunch or dinner. However, the hotel offers a breakfast buffet every morning.

Since we are located on La Rambla in Barcelona, you’ll also find a wide variety of restaurants, bars, and cafés just a short walk from the hotel.

If you would like recommendations, our front desk staff will be happy to suggest places to eat during your stay.

Yes. We offer a variety of special options at the breakfast buffet, including gluten-free and vegan choices. If you have any allergies or specific dietary needs, please let us know in advance or upon arrival so that we can accommodate you during breakfast. Please note that we do not currently offer Halal or Kosher options.

Yes, you can order breakfast to go. We offer a picnic bag per person prepared by Arc La Rambla Barcelona, perfect for taking with you if you have to leave early or prefer to have breakfast outside the hotel.

The picnic bag typically includes:

• 1 sandwich of your choice: Serrano ham, sweet ham with cheese, or turkey with cheese (all sandwiches include butter).
• 1 muffin (one large or two small).
• 1 pastry: brownie or donut.
• 1 piece of fruit (usually an apple).
• 1 plain or fruit yogurt.
• 1 bottle of water.
• 1 orange juice.
• 1 coffee, latte, or herbal tea (with sugar and a stirrer).
• Cutlery and a napkin.

If the guest requests a small change (for example, a different type of juice like pineapple or peach, or a different fruit like a banana), we can try to accommodate the request based on availability.

Important:

Please note that the picnic breakfast must be ordered by 7:00 a.m. on the day of service, though we recommend ordering it the day before to ensure proper preparation.

You must also specify the time you wish to pick up the picnic and your preferred type of coffee or hot beverage.

Yes. You can order food for delivery from restaurants or delivery platforms during your stay. Orders must be picked up at the front desk, where our staff will hold them for you until you come to collect them.

The hotel does not have its own parking lot. However, there are several public parking lots within a 5-minute walk of the hotel.

• La Rambla, 20
• Ptge. de la Pau, 7
• Carrer del Portal de Santa Madrona, 10

Yes, you can book an airport transfer through our provider.

It's easy to book on Welcome Pickups.

This service provides convenient, direct transportation between the airport and the hotel. If you prefer, you can also ask at the front desk, and we'll be happy to help you arrange it.

No, we do not have our own transportation service. However, our reception team can arrange a taxi for you at any time. This way, you can travel comfortably around Barcelona or to the airport.

Yes. Our hotel is very well connected by public transportation.

• The Drassanes metro station (Line 3, green) is just a 1-minute walk from the hotel.
• There are also bus stops right in front of the hotel, served by lines such as 59 and V13.

Thanks to its location on La Rambla in Barcelona, you can easily get around the city and quickly reach the main attractions. You can find more information on how to get to the hotel on our contact page.

Drassanes metro station (line L3, green line) is just 100 metres from the hotel — about a one-minute walk. From Drassanes you have direct connections to Plaça Catalunya, Passeig de Gràcia, Sants railway station and the rest of Barcelona's metro network.

The hotel is at La Rambla 19-21, in the Ciutat Vella district, in the very heart of Barcelona's old town. We're at the lower end of Las Ramblas, just steps from the Columbus Monument and Port Vell, in one of the best-connected areas of the city.

Josep Tarradellas Barcelona-El Prat airport is 12 km from the hotel, around 20-25 minutes by taxi in light traffic. You can also take the Aerobús from Plaça Catalunya (a 10-minute walk from the hotel), or metro line L9 Sud from Liceu or Drassanes with one transfer.

Port Vell is a 5-minute walk away (around 300 metres) along La Rambla. Barcelona's cruise terminal is 10-15 minutes by taxi or via the Bus Port shuttle, making Hotel Arc La Rambla a convenient base for cruise passengers arriving or departing from Barcelona.

Yes. We have tourist maps of Barcelona available at the front desk to help you find your way around the city. In addition, our team will be happy to recommend places of interest, itineraries, and activities so you can make the most of your stay.

Yes, we can help you with that! At our front desk, we can assist you with booking tickets for museums, shows, and other local attractions so you can enjoy the best of Barcelona without any hassle.

Yes. We can help you arrange guided tours and tourist activities in Barcelona.

Just ask at the front desk, and our team will provide you with information about available tours, sightseeing buses, and excursions, as well as assist you with making a reservation.

While we do not offer welcome drinks upon arrival, our front desk team is ready to welcome you and provide any assistance or local recommendations to ensure you make the most of your stay in Barcelona.

Yes. You can request flowers or special treats in your room to surprise your guest or celebrate a special occasion.

We offer options such as bouquets, a bottle of sparkling wine, wine, chocolates, or a fruit basket, which you can add to your stay.

Yes. We can help you arrange in-room surprises to celebrate special occasions.

You can add touches such as flowers, champagne, wine, chocolates, or a fruit basket, as well as personalized welcome or birthday cards to make your stay even more special.

If you have any specific ideas, please speak with the front desk, and we’ll be happy to help you make it happen.

Plaça Catalunya is about a 10-minute walk from the hotel, heading up La Rambla. It's a pleasant stroll past the Liceu opera house, La Boqueria market and other historic landmarks.

It depends on the rate you selected when making your booking.

• With the flexible rate, you can cancel free of charge up until 3:00 p.m., 48 hours before arrival. If you cancel after this time, you will be charged for the first night.
• With the non-refundable rate, no free cancellations or changes are permitted.

In the event of a no-show or early departure, you may be charged for the first night.

If you made your booking through platforms such as Booking.com, Expedia, or others, you should check that platform's cancellation policy directly, as these policies may vary.

Check availability and the terms and conditions of our rates under "Book a stay".

You'll always get the best available rate when you book directly on our official website. The best offers and discounts will automatically be displayed during the booking process.

You can also get an additional 12% off by using the promo code WEARC when booking.

Yes, we have the WEARC Club, which is our loyalty program for guests who book directly through our official website. Membership is free and offers exclusive benefits, such as:

• Up to 10% off your booking.
• The best rate guaranteed on the official website.
• The option to change the dates of non-refundable bookings.
• Free room upgrade and early check-in (subject to availability).

Yes, we offer discounts of up to 15% for long stays, so you can enjoy more days in the heart of Barcelona at the best price.

Yes, we offer special group rates with fixed prices tailored to each request.

To make a group reservation, please contact the hotel directly by email. We will review your request and provide the best offer based on your dates and the number of rooms needed.

Check-in at Hotel Arc La Rambla begins at 3:00 p.m., and check-out must be completed by 12:00 p.m.

Yes, we have a 24-hour front desk, so you can check in, get assistance, or ask any questions at any time of the day or night.

Our team is also happy to help you with tourist information, recommendations, and activity reservations during your stay in Barcelona.

Yes, we have lockers available for storing luggage both before check-in and after check-out.

There is a €2 fee per use. It’s a convenient way to make the most of your time in Barcelona without worrying about your bags.

Yes. When checking in at Hotel Arc La Rambla, you must present a credit card as a guarantee.

If you do not have a credit card, a deposit of €100 will be required, which will be refunded at the end of your stay provided there are no additional charges or damage to the room.

Please see our booking terms and conditions for more information.

Yes. We have three rooms adapted for guests with limited mobility.

These rooms feature accessible bathrooms, wider doorways, and spaces designed to facilitate mobility, ensuring a more comfortable stay.

We recommend requesting this type of room when making your reservation to guarantee its availability.

Yes. The hotel has wheelchair-accessible entrances, allowing guests to enter and move around the main areas of the hotel with ease.

In addition, the hotel offers rooms adapted for guests with limited mobility. We recommend that you mention this when making your reservation so that we can provide you with the most suitable option.

We do not have rooms specifically designed for guests with allergies. However, all our rooms are non-smoking and are cleaned daily, ensuring high standards of hygiene and comfort for our guests.

If you have any allergies or special needs, we recommend mentioning them when making your reservation or contacting the hotel directly.

Yes. All our hotel rooms are equipped with complimentary safes, so you can store your valuables with complete peace of mind.

You’ll also find an instruction manual and a QR code in your room that will direct you to a video tutorial with simple steps on how to use it.

Yes, some rooms have a balcony or terrace, depending on the room type.

• Double rooms with views of La Rambla feature a French balcony and views of Barcelona’s famous Rambla.
• Double rooms with a terrace have a private terrace where you can enjoy the outdoors.
• In addition, Room 509 offers a large 60m2 private terrace, ideal for a more special stay.

We recommend checking the availability of each room type when making your reservation.

The hotel rooms do not come standard with a coffee maker or coffee and tea service.

However, you can request an electric kettle from the front desk to make hot drinks in your room, subject to availability.

The hotel rooms do not have USB chargers. However, they are available in our apartments, which offer additional amenities for your comfort.

You can find more information about them here:

• Rambla Apartment
• Colón Apartment

If you need adapters or chargers, please ask the front desk for assistance.

Our hotel rooms include various amenities, such as Wi-Fi and a TV, to ensure a comfortable stay in the center of Barcelona.

We do not have king-size beds. Our double beds are a maximum of 1.60 m wide.

If you have a preference regarding the type of bed (double or twin), we recommend that you specify this when making your reservation or contact the hotel. Our team will do its best to accommodate your request, subject to availability.

The rooms are equipped with standard European outlets. If you need an adapter for a different type of outlet, you can request one from the front desk. We have adapters available for guests, but they are subject to availability.

No. Hotel Arc La Rambla is a smoke-free hotel, so smoking is not permitted in the guest rooms or in any indoor areas of the hotel.

We appreciate your cooperation in helping us maintain a comfortable and healthy environment for all our guests.

Yes. We offer a laundry service at the hotel through an outside provider.

Simply ask at the front desk, and we’ll take care of everything so you can have your clothes back as soon as possible during your stay.

Yes, you can receive packages or mail during your stay.

To ensure proper handling, we recommend notifying the hotel in advance and clearly providing your name and reservation dates.

Yes, we offer free printing and photocopying services to our guests.

You can request these services at the front desk for occasional use only.

Yes, we provide daily newspapers for our guests at the hotel. This includes copies of the Spanish-language newspaper La Vanguardia.

Yes, we have an agreement with CEM Colom, a gym located near the hotel.

Our guests are welcome to use all of its facilities. If you are interested, just ask at the front desk for help making a reservation.

Yes. Our team can assist you with your luggage upon arrival and throughout your stay.

If you need assistance, please ask the front desk. We’ll be happy to help.

Yes, you can request additional services to make your stay in Barcelona more comfortable.

These include a breakfast buffet, gym access, luggage storage, tour information and booking, a taxi service, and a car rental service. The hotel also features a sundeck, Wi-Fi, and a reading area.

You can also add extras to your reservation, such as a bottle of cava or wine, a box of chocolates, a fruit basket, or flowers in your room—perfect for special occasions!

Yes, you can request a room change during your stay, subject to availability.

If you need to, simply ask at the front desk, and our team will do everything possible to provide you with a suitable alternative.

Yes, you can ask at the front desk for fans, space heaters, or irons to use in your room.

These items are subject to availability, so it is best to request them as soon as you need them during your stay.

Breakfast is not automatically included in the reservation and is offered as an additional service.

We offer an all-you-can-eat breakfast buffet for €16 per person. If you book a three-night promotional stay, the price is €14 per person.

Children up to six years old eat for free. Children ages 7 to 12 pay €8.

Please note that breakfast is not included on the day of arrival, as check-in begins at 3:00 p.m., and breakfast is served in the morning.

You can add breakfast during the booking process or request it at the front desk during your stay.

We do not have a restaurant and do not serve lunch or dinner. However, the hotel offers a breakfast buffet every morning.

Since we are located on La Rambla in Barcelona, you’ll also find a wide variety of restaurants, bars, and cafés just a short walk from the hotel.

If you would like recommendations, our front desk staff will be happy to suggest places to eat during your stay.

Yes. We offer a variety of special options at the breakfast buffet, including gluten-free and vegan choices. If you have any allergies or specific dietary needs, please let us know in advance or upon arrival so that we can accommodate you during breakfast. Please note that we do not currently offer Halal or Kosher options.

Yes, you can order breakfast to go. We offer a picnic bag per person prepared by Arc La Rambla Barcelona, perfect for taking with you if you have to leave early or prefer to have breakfast outside the hotel.

The picnic bag typically includes:

• 1 sandwich of your choice: Serrano ham, sweet ham with cheese, or turkey with cheese (all sandwiches include butter).
• 1 muffin (one large or two small).
• 1 pastry: brownie or donut.
• 1 piece of fruit (usually an apple).
• 1 plain or fruit yogurt.
• 1 bottle of water.
• 1 orange juice.
• 1 coffee, latte, or herbal tea (with sugar and a stirrer).
• Cutlery and a napkin.

If the guest requests a small change (for example, a different type of juice like pineapple or peach, or a different fruit like a banana), we can try to accommodate the request based on availability.

Important:

Please note that the picnic breakfast must be ordered by 7:00 a.m. on the day of service, though we recommend ordering it the day before to ensure proper preparation.

You must also specify the time you wish to pick up the picnic and your preferred type of coffee or hot beverage.

Yes. You can order food for delivery from restaurants or delivery platforms during your stay. Orders must be picked up at the front desk, where our staff will hold them for you until you come to collect them.

The hotel does not have its own parking lot. However, there are several public parking lots within a 5-minute walk of the hotel.

• La Rambla, 20
• Ptge. de la Pau, 7
• Carrer del Portal de Santa Madrona, 10

Yes, you can book an airport transfer through our provider.

It's easy to book on Welcome Pickups.

This service provides convenient, direct transportation between the airport and the hotel. If you prefer, you can also ask at the front desk, and we'll be happy to help you arrange it.

No, we do not have our own transportation service. However, our reception team can arrange a taxi for you at any time. This way, you can travel comfortably around Barcelona or to the airport.

Yes. Our hotel is very well connected by public transportation.

• The Drassanes metro station (Line 3, green) is just a 1-minute walk from the hotel.
• There are also bus stops right in front of the hotel, served by lines such as 59 and V13.

Thanks to its location on La Rambla in Barcelona, you can easily get around the city and quickly reach the main attractions. You can find more information on how to get to the hotel on our contact page.

Yes. We have tourist maps of Barcelona available at the front desk to help you find your way around the city. In addition, our team will be happy to recommend places of interest, itineraries, and activities so you can make the most of your stay.

Yes, we can help you with that! At our front desk, we can assist you with booking tickets for museums, shows, and other local attractions so you can enjoy the best of Barcelona without any hassle.

While we do not offer welcome drinks upon arrival, our front desk team is ready to welcome you and provide any assistance or local recommendations to ensure you make the most of your stay in Barcelona.

Yes. You can request flowers or special treats in your room to surprise your guest or celebrate a special occasion.

We offer options such as bouquets, a bottle of sparkling wine, wine, chocolates, or a fruit basket, which you can add to your stay.

Yes. There are several supermarkets within a few minutes’ walk of the hotel.

• Carrefour Market (about an 11-minute walk). Open Monday through Saturday until 9:00 p.m. – Closed on Sundays.
• Ametller Origen, with healthy and organic products (about a 16-minute walk). Open Monday through Friday from 8:00 AM to 4:00 PM – closed Saturday and Sunday.

If you need assistance, our front desk staff will be happy to recommend other nearby stores or supermarkets during your stay.

Yes. There are several pharmacies near the hotel, just a few minutes’ walk away:

• Farmàcia Hernández de la Rosa en La Rambla, 38. Regular hours: 9:00 AM – 10:00 PM. Approximately a 2–3-minute walk (150 m).
• Farmàcia La Rambla Barcelona, 44. Regular hours: 9:00 AM – 9:00 PM. 3–4 minutes on foot.
• Farmàcia Clapés, La Rambla, 98. Open 24 hours. 8–10 minutes on foot.

If you need assistance, our front desk can provide directions or help you locate the nearest open pharmacy.

Yes. We can help you make reservations at restaurants in Barcelona.

Just ask at the front desk, and our team will be happy to recommend options and make the reservation for you.

Yes. We can help you arrange guided tours and tourist activities in Barcelona.

Just ask at the front desk, and our team will provide you with information about available tours, sightseeing buses, and excursions, as well as assist you with making a reservation.

Yes. We can help you arrange in-room surprises to celebrate special occasions.

You can add touches such as flowers, champagne, wine, chocolates, or a fruit basket, as well as personalized welcome or birthday cards to make your stay even more special.

If you have any specific ideas, please speak with the front desk, and we’ll be happy to help you make it happen.

Within a 10-minute walk you'll find Gaudí's Palau Güell (3 min), the Columbus Monument (3 min), the Liceu opera house (5 min), Plaça Reial (5 min), La Boqueria market (7 min), Barcelona Cathedral (10 min) and the Maritime Museum (5 min).

Yes, this is one of the best areas for cruise passengers. You're 10-15 minutes from the cruise terminal, with easy access to the Bus Port shuttle and 24/7 taxis. You can also reach the historic centre on foot without needing public transport.

Drassanes metro station (line L3, green line) is just 100 metres from the hotel — about a one-minute walk. From Drassanes you have direct connections to Plaça Catalunya, Passeig de Gràcia, Sants railway station and the rest of Barcelona's metro network.

The hotel is at La Rambla 19-21, in the Ciutat Vella district, in the very heart of Barcelona's old town. We're at the lower end of Las Ramblas, just steps from the Columbus Monument and Port Vell, in one of the best-connected areas of the city.

Josep Tarradellas Barcelona-El Prat airport is 12 km from the hotel, around 20-25 minutes by taxi in light traffic. You can also take the Aerobús from Plaça Catalunya (a 10-minute walk from the hotel), or metro line L9 Sud from Liceu or Drassanes with one transfer.

Port Vell is a 5-minute walk away (around 300 metres) along La Rambla. Barcelona's cruise terminal is 10-15 minutes by taxi or via the Bus Port shuttle, making Hotel Arc La Rambla a convenient base for cruise passengers arriving or departing from Barcelona.